Funérailles Islamiques
From paper to digital, with respect
From a service where every dossier was scribbled by hand and where no error is tolerated, to a sober, dignified platform that digitises funerals while keeping humanity at the centre.
A profession where mistakes are not allowed
The European Islamic Funeral Services (PFIE) support Muslim families in Belgium 24/7. Repatriation, ritual washing, funeral chamber, monument… complex dossiers handled under emotional pressure. Everything used to be on paper — a huge risk in a profession where any mistake is catastrophic for already grieving families.
The difficulties
we removed
Concretely, here is what made the work impossible before we stepped in — without ever losing sight of the dignity of the profession.
Everything on paper
Funeral dossiers handwritten, stored in cabinets. Frequent mix-ups, lost information. Unacceptable in a sensitive profession.
Highly complex funeral quotes
Repatriation, ritual washing, monument, refrigerated bed, transport… dozens of options recomputed by hand for every family.
Scattered admin documents
Municipal mandate FR, municipal mandate NL, death declaration, T&Cs — each in its own folder, never centralised.
Salat al-Janazah not communicated
Families and worshippers had to call to know the time of the funeral prayer. No public channel, no organised broadcast.
No on-site intake tool
When a grieving family arrived, the agent took notes on paper then re-entered them later — wasted time and risk of error.
Unprofessional website
Existing site not responsive, hardly reassuring, poorly ranked. Yet first impression is crucial in this profession.
What we put
in place
A dignified site, a dossier management admin, and a tablet POS app for intake — all built with respect for the context.
Sober, dignified site
Outdated site, hardly reassuring, poorly ranked. No trust conveyed to grieving families.
Deep green + soft gold design, Playfair Display typography, calm and reassuring tone. No gamification, no flashy animations.
5-step funeral quote form
Quote recomputed manually for each family. Frequent mistakes, unbearable slowness at the worst moment.
5-step form (repatriation, services, contact, signature, confirmation). Structured handling, nothing forgotten.
Tablet POS app for intake
Grieving family → agent takes paper notes then re-enters. High risk of error.
Reception tablet with standalone 5-step form, signature canvas. The dossier is created in one go, no double entry.
Salat al-Janazah published
Families and worshippers called to know the time of the funeral prayer.
Public page with displayed times, updated from the admin. WhatsApp notification possible.
Prayer times + service zones
No practical info on the site. Families looked elsewhere.
Prayer times and service zones displayed. Becomes a useful resource, not just a commercial site.
Always-on emergency WhatsApp
Single phone number, few visible emergency channels.
Floating WhatsApp button (0483/46.37.34) on every page — dedicated emergency line.
Kanban dossier CRM
Funeral dossiers tracked across Excel sheets and paper cabinets.
Kanban pipeline dedicated to funeral dossiers, custom statuses, centralised documents, analytics.
Centralised documents
Municipal mandate FR/NL, death declaration, T&Cs — each in its own folder.
Documents module in the admin: every template centralised and accessible to the whole team.
What truly changed for the team
No more lost dossiers — everything is digital and centralised
Families find key info (Salat al-Janazah times, emergencies) directly on the site
The intake agent creates the dossier on the tablet, no double entry
The funeral quote is structured — no more omissions or calculation errors
The site conveys the seriousness and dignity expected for this service
Admin documents centralised, accessible to the whole team
“We did everything on paper. Dossiers got mixed up, information was lost, and in our profession we cannot afford the slightest mistake. Now everything is digital, every dossier is tracked, and we finally work in a truly professional way.”
From paper to digital — zero lost dossier
Funérailles Islamiques manager
Manager — Funérailles Islamiques de Belgique
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where errors are not tolerated?
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