[01]The context
A humanitarian mission overwhelmed by ops
Ummanity has been active since 2012 across two arms: Cooperation & Development (wells, Iftar, Zakat, Aaqiqah, school support) and Funeral Services (ritual washing, shroud kit, support). 15 countries, dozens of projects, hundreds of donors… but a team drowning in WhatsApp, manual transfer reconciliation and volunteers without tools. The president spent her nights logging donations until 3-4am.
[02]Day to day
The pain points we removed
Concretely, here is what made daily management unbearable before we stepped in.
Scattered donations
Bank transfer, PayPal, cash at events, one-off gifts — no centralised tracking. Impossible to know who gave what, or to thank properly.
Projects without dedicated pages
Iftar, Ramadan parcels, well drilling (4 sizes), Zakat, Aaqiqah, Sadaqa Jariyah — donors couldn't pick their precise project.
Religious documents on paper
Islamic will, Shahada, Tazkiyyah filled by hand, signed on paper. No central storage, lost documents.
Volunteers without tools
Recruiting and coordination via WhatsApp. No common platform, no schedule, no visibility on who does what.
No newsletter
No post-donation relationship with donors. No feedback on funded projects, no loyalty loop.
4 languages handled manually
FR, NL, EN, AR — every update had to be done in parallel everywhere, with risks of inconsistency.
No channel for Salat al-Janazah
No public broadcast of funeral prayers. Families and community had to call.
Manual logging until 3-4am
The president re-entered every received transfer by hand into Excel. Invisible and exhausting work.
[03]What we built
What we put in place
A complete multi-arm, multi-language platform with a rich admin to manage every aspect of the non-profit.
Multi-arm site in 4 languages
Before
Simple, unstructured site, painful multilingual updates.
After
Full FR/NL/EN/AR site with two distinct arms (Cooperation & Development + Funeral Services).
Donation catalogue
Before
Donor couldn't pick their project — blind transfer.
After
Catalogue with all projects (wells €250-2500, Quran €7, school kit €30, Aaqiqah €120, Eid Al Adha €120…). Donors pick their project.
Centralised Donations admin
Before
President logged every donation by hand until 3-4am.
After
Donations module: all donations centralised, traceable, exportable. End of sleepless nights.
Religious Documents module
Before
Will, Shahada, Tazkiyyah on paper, hand-signed, lost.
After
Documents module: Wills, Shahadas, Tazkiyyahs digitised, stored, retrievable in one click.
Salat al-Janazah module
Before
Families had to call for prayer times.
After
Public Salat al-Janazah page, updated from admin, accessible to the whole community.
Volunteer CRM + Agenda
Before
Recruiting and coordination via WhatsApp, zero visibility.
After
Dedicated CRM + Agenda module: who does what, when, where. End of forgotten or duplicated volunteers.
Newsletter + Petitions
Before
No relationship with donors after their gift, no mobilisation.
After
Newsletter module to engage and report back. Petitions module to mobilise on causes.
Blog + Knowledge base
Before
No educational content, no SEO.
After
Blog to share actions and Islamic content, knowledge base for religious knowledge.
[04]The outcome
What truly changed for the president
No more sleepless nights logging donations at 3-4am — everything is automated
Donors precisely pick their project and receive structured feedback
Volunteers have access to their tools, schedule and mission
Religious documents (Will, Shahada, Tazkiyyah) are digital and retrievable
Salat al-Janazah is broadcast publicly — no more calls
The non-profit operates in 4 languages without inconsistencies
The president can finally focus on mission, not on data entry
[05]Client's words
« I was about to give up. Non-stop WhatsApp messages, the same questions on a loop, manual logging until 3-4am... It had become unbearable. Since we have this system, I can finally breathe. Everything is automated, volunteers have access to everything, and I can focus on our mission. »
From 3-4am admin to peaceful operations — fully automated
Ummanity manager
President — Ummanity ASBL
You carry a mission and ops are crushing you?
We can digitise your non-profit, association or foundation to free your time. Free diagnosis.